The website is somebody's third job. Usually yours.
Small teams do not have a technology department. They have one person who picked up the website on top of an actual job. We take that work off your plate and keep it moving, on one predictable monthly fee.
Who this is for
Teams of roughly two to twenty people. One person answers for the website, the email templates, the analytics, and whatever the payment processor emailed about on Friday. That person also has a full job.
None of it is hard on its own. Together it adds up to a few hours a week nobody budgeted, so things get done late, done twice, or not at all.
We become the technical half of your team. You keep the decisions. We keep the work moving and tell you the two or three things that genuinely need your attention.
What the first ninety days look like
Small teams do not have time for a long onboarding. This is the shape we aim for, and we adjust it to what you are dealing with.
Access, a short audit, and a shared list
We get the accounts we need, look over the site for anything urgent or unsafe, and turn everything you have been meaning to fix into one list you can see. Nothing is hiding in someone's inbox after this.
The quick wins first
We clear the small things that have been irritating you and anything that puts you at risk. This is deliberate. It gets your list short enough to think clearly about what is next.
The first real piece of work
Usually the thing you have been putting off: a page that needs rebuilding, analytics that were never set up properly, or a form that should route somewhere better. One project, finished, rather than five started.
A rhythm you can predict
By now you know what to send us and when to expect it back. We have a strategy call, look at what the next few months should hold, and agree on the one or two things worth investing in.
What it costs, and how the billing works
Clients pay upfront, which means we show up as partners from day one. You are not paying for the time we spend reading your email, and we are not watching a clock while you think out loud.
One monthly amount
Retainers start at $2,500 a month. That covers the upkeep, the small requests, and a set number of development hours for the bigger things.
Unused hours roll forward
For up to twelve months. A quiet spring turns into budget for the project you want to do in the fall.
No invoice for asking a question
Email us. That is the point of the arrangement. Small additions usually fit inside the hours you already have.
Bigger projects get scoped separately
A full refresh or a multi-week integration expands the scope, and we say so before the work starts rather than after.
You can change tiers
If a busy season needs more of us, move up. If the year is quiet, move down. We would rather adjust than have you paying for capacity you are not using.
From teams about this size
Grayce M.
Brand & Community Manager, Rootless
Kim V.
President & CEO, Foster Arizona
Questions people ask before they start
- We don't have anyone technical on staff. Is that a problem?
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No. Most of our clients do not have technical staff, and the engagement is built for that. Hosting, updates, patching, and monitoring stay with us. You keep the decisions about your business, and we give you recommendations with the reasoning attached so you can make them without a technical background.
What we do ask for is one person who can approve priorities and get us access when we need it.
- How much of my time will this take each month?
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Less than you would spend doing it yourself, which is the point. Expect a strategy call on a cadence that matches your tier, quarterly at the entry level and as often as every two weeks at the top, plus email or tickets as things come up.
Most clients spend an hour or two a month with us in total. When something needs a real decision from you, we say so plainly rather than burying it in a status update.
- What's the minimum engagement?
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Retainers start at $2,500 per month, on the Steady tier. We don't take on smaller engagements as retainers because the relationship doesn't have room to be useful at that size. If you have a one-off project, an audit or page build is probably a better fit (see Audits or Page Building).
- What happens to hours I don't use in a given month?
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Unused hours roll forward for up to twelve months. If your site is quiet for a stretch, those hours are still yours when something bigger comes up.
- Who will I be talking to?
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The people who would actually do the work. You will not be handed to a salesperson and then reintroduced to a delivery team later.
- Will you maintain a site you didn't build?
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Yes, often. Our retainer practice started largely with sites built by other teams. We'll do a short technical and accessibility audit before the retainer starts so we both know what we're working with.
Want the website to stop being your problem?
Bring the list you have been carrying around. Half an hour is usually enough for us to tell you what we would take on first, what your team should keep, and what it would cost.
The consultation is free, and if the honest answer is that you do not need us yet, we will say that.